Frequently Asked Questions
Everything you need to know about shopping with ESD
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, ESD ships to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
How do I contact customer support?
Our customer service team is available Monday through Friday via the contact form on our website or by emailing [email protected]. We aim to respond to all inquiries within 24 hours.